24/7 Support for Your WordPress Website

Not technical? No problem. Leave the security, support and maintenance of your WordPress website with us so you can focus on growing your business. 15 minutes response time guaranteed.

Your Tech Problems...Solved

  • Flat and transparent monthly fee
  • Contact us any time day or night through our support desk for instant support on any matter relating to your WordPress site
  • We'll also make sure your site is secure, fast, fully up-to-date and backed up
  • Receive monthly reports detailing the status of your site and all the maintenance work that we've carried out

We're here to resolve your technical issues so that you can focus on what matters to your business.

Unlock Premium WordPress Support Today!

WordPress Support and Maintenance for Business Site Owners

As a small to medium sized business, we help you manage your WordPress website so you can focus on growing your business.

Ongoing Support 

Contact us at any time day or night and we'll be ready to help you solve the issues that you're facing.  

Site Uptime Monitoring

We monitor your site around the clock.  If we detect any issues, we'll work to get the site back up as soon as possible.

Plugin and Theme Updates

We'll regularly update all themes and plugins so that it's always up-to-date and as secure as possible.

Content Updates

Have some changes you need made to your site's content?  Let us know what to change and we'll update it for you.

Configurations and Settings

Overwhelmed by the confusing configurations and settings on your site?  Tell us what you want to achieve and we'll configure it correctly for you  

Solve Plugin Conflicts

Are your plugins refusing to work together?  We'll investigate and get them to play nicely with eachother.

Display Fixes

Is your mega menu showing just slightly off on tablet or mobile? We can apply custom code fixes so that it's showing just as you want.

Caching Setup Optimization

Having issues with your caching setup?  Is your live site not displaying the latest changes? We'll set it up correctly for you.

Hosting Issue Resolution

Experiencing some hosting issues but not sure how to talk to your hosting company?  Allow us to help.  We speak the lingo so you don't have to!

Cloud Backups

Sleep well knowing that your site has been regularly backed up.  Easily restore in the event of a hack or problem.

24/7 Security Monitoring

We scan your site regularly to check for any suspicious activity or changes.  

Speed Optimization Service

Faster sites mean improved rankings and performance.  We'll optimize your site to load as fast as possible.

Sleep Peacefully Knowing That Your WordPress Site is Safe and Secure

No more worry and anxiety. Leave us to make sure your WordPress site follows all the latest security protocols and is as secure as possible against attacks.

Time is Money - We'll Respond to You Within 15 Minutes, Guaranteed

We understand that fast and efficient responses are vital when you have an issue that you want resolved. We endeavor to reply to you within 15 minutes from when you first raise an issue with us any time day or night. 

Not Technical? Not a Problem. 

Technical hurdles should not prevent you from building and growing your business.  We're here to resolve your technical headaches. This is a technical jargon free zone! 

Transparent and Fair Pricing for Companies With a Fixed Budget

Everything is included in a flat monthly fee.  If we are unable to complete the work as part of the plan, we'll let you know in advance before we start the work.  You'll always be in control of costs.  No more worrying about freelancer hours and costs piling up.

10+ Years of WordPress Experience

We sold our own themes and plugins for over 10 years.  We've been servicing customer support for the most popular WordPress product brands for over 5 years.  Our team knows WordPress inside and out - you're in safe hands with us.  

Your Tech Problems. Solved.

Focus on the parts of your business that matter and leave the tech headaches to us. Whether that be a new site feature, a new integration, a display fix, content update, advice on which plugins to use, a site restore, malware removal, display tweaks on mobile.... We love solving problems.

Speed Matters - No Site Gets Left Behind!

A fast web site requires more than just installing a caching plugin and ticking some boxes.  Our engineers will put your site through our proprietary speed audit to make sure that your site is lightning fast.  Faster sites mean higher rankings, better user experience and ultimately more sales.

Around the Clock Monitoring Allows You to Truly Switch off

We make sure your site is up and running well around the clock, even when you're sleeping.   Log off when you're done for the day and enjoy time with your friends and family safe in the knowledge that we're taking care of everything for you.

Say Hello to your New WordPress Technical Support Team

Spend your time on the high leverage activities that make you more money and grow your business. Leave the maintenance of your web site to us.

What they Say...

Get Started Today

Save 10% on all yearly plans!

Each plan supports one WordPress installation.

Nurture

2 hours support and standard WP site maintenance for peace of mind.

$77/mo

Billed monthly

  • 24/7 emergency support
  • Up to 2 hours support time per month
  • 15 minutes response time guarantee
  • Security scanning
  • Plugin/theme updates
  • 24/7 uptime monitoring
  • Weekly WP updates
  • Daily cloud backups
  • WP Activity Log

safeguard

4 hours support, maintenance and security optimization

$157/mo

Billed monthly

  • 24/7 emergency support
  • Up to 4 hours support time per month
  • 15 minutes response time guarantee
  • Security scanning
  • Plugin/theme updates
  • 24/7 uptime monitoring
  • Weekly WP updates
  • 2 x daily cloud backups
  • WP Activity Log
  • iThemes Security Pro
  • Malware removal
  • Broken link scanning

Unlimited

Unlimited support and maintenance, security and speed optimization

$327/mo

Billed monthly

*Fair usage policy applies - see FAQ

  • 24/7 emergency support
  • Unlimited support time per month*
  • 15 minutes response time guarantee
  • Security scanning
  • Plugin/theme updates
  • 24/7 uptime monitoring
  • Weekly WP updates
  • 4 x daily cloud backups
  • WP Activity Log
  • iThemes Security Pro
  • Malware removal
  • Broken link scanning
  • Speed audit
  • Caching configuration
  • Image and media optimization

30 Day Satisfaction Guarantee

We are so confident that we'll make your lives easier by solving your WordPress problems that we offer a 30 day guarantee.  If you're not happy with the service you receive from us, then write to us within 30 days and we'll refund you. 

Frequently Asked Questions

What kind of requests can you help me with?

We will endeavor to help you solve any technical hurdle or issue that you're having with your WordPress site.  You can imagine us as an extension of your own team.  Here are some common requests that we handle:-

  • Updates
  • Plugin conflicts and isolation
  • Troubleshooting (if something isn't working as expected)
  • Minor CSS, HTML and Javascript fixes
  • Product configuration
  • Speed optimization
  • Content updates
  • Menu customization
  • Hosting issues
  • DNS issues
  • Caching

Not included:- Custom development, updating custom code and graphic design

How quickly can I get up and running?

We'll add your site to our tools as soon as you provide us access credentials after sign up.  This initial setup stage should take 12 hours or less.  You can also raise any ticket requests immediately after signing up.

How do I get support?

You can send us an email or raise a ticket in our helpdesk and our team will get back to you within 15 minutes.

How many tickets can I submit?

You can submit as many tickets as you like. We only consider the time spent on each plan per month.

How can I cancel the service?

Log into your account and cancel the subscription from within the "Orders" section of the dashboard.

How long do I have to wait to receive a response?

We understand that it's really important that problems are resolved quickly.  That's why we have a 15 minutes response time guarantee.


Just to clarify: this response time doesn't necessarily mean that we will be able to resolve your issue within 15 minutes.  It means that our team will reply to acknowledge the issue that you're having and explain the next steps that we're going to take.


If the issue is deemed to be an emergency then of course we'll fast track the issue and make sure that it's looked at straight away.  


If, for example, you have a non urgent content update then that may take a bit longer before we get the issue resolved.


The 15 minute response time guarantees that you won't be in an emergency situation and not be able to get help quickly. 

What happens if I use up my time allocation?

Each support plan comes with a certain amount of support included as part of the plan.  Here are some things to note about this:-

  • We won't clock watch.  Let's say our team has been working on your site for 3 hours instead of 2 because we're wrestling with a particularly tricky issue.   It's not our policy to just stop working on the site because we've gone beyond the time allocation.  We'll always endeavor to solve problems within reason.

  • We understand that emergencies happen.  If we barely do any support for your site for 4 months and then all of a sudden we have to spend more than your time allocation in the 5th month due to a new issue that appears, then we'll note that this is likely a one off emergency and won't necessarily ask you to upgrade to the next plan.  We know that support fluctuates from time to time.

  • We won't hold your site hostage.  Let's say we're wrestling with a difficult issue on your site that's taking much longer than expected to resolve.  We realize that the issue is deeper and more complex than expected and that it's going to take a substantial amount of time to resolve. We won't leave your site broken.  We'll endeavor to get it back up and running before reaching out to you to discuss next steps.

  • Transparent billing.  If it's clear that your site requires more maintenance each month than your plan allows, we'll reach out to you first to suggest an upgrade so that you can decide whether you'd like to upgrade or not.

How many sites can I have under one plan?

Each plan is for one WordPress installation.  If you have multiple WP installations on separate subdomains, for example, then you'd need 2 separate plans to support both sites.

What is the Fair Usage Policy for Unlimited support time?

Our unlimited plan comes with unlimited support time per month but a fair usage policy applies to protect the integrity of our service.


Unlimited support time per month means that there isn't an upper limit for the amount of time that we spend on the site that's being looked after.  This is useful because there are occasions where more time than normal is needed to sort an issue out and, as a site owner, having the unlimited plan means that we'll spend the time necessary to solve your issues without you needing to be concerned about how long it takes.  It gives you that peace of mind. 


There are rare occasions where a site is so high maintenance and time consuming that we can't reasonably spend the time that's needed to keep everything running smoothly and maintain the high level of service for all other sites in our portfolio.  If this happens we'll reach out to you with some options for how to proceed.

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