Application instructions

Welcome to the LevelUp online application process.  

In the following screens you'll be given 8 sample questions that a customer might send you as a WordPress support hero.  

The exercise is designed for you to showcase your ability to understand and respond to the customer in a clear, concise and helpful way.

Here are some important points to understand about the assessment:-

  • There are no right or wrong answers
  • It's okay if you aren't yet technical enough to provide the solution.  Just do the best job you can (there will be a full training program on the job).  
  • The assessment shouldn't take you longer than 20 minutes to complete.

When looking at your submission, here's what we will be paying close attention to:-

  • Your communication skills
    • Are you polite?  
    • Are you writing with clarity?
    • Are you using correct spelling and grammar?
  • Comprehension
    • Have you understood what the customer is asking?  
    • Have you clearly addressed the key points?

Just to reiterate: don't worry too much if you don't have the required WordPress knowledge to accurately answer the customer.  At this stage, we're mainly focused on assessing your comprehension and communication.

That's all there is to it!

When you're ready to begin, set aside 30 minutes, and click the button below to get started.