Customer Support for WordPress Themes & Plugins.
Let our team of WordPress experts look after your customers so you can focus on building awesome products & growing your business.
We're the WordPress Product
Support Specialists
Dedicated WordPress Experts
Our entire team is dedicated to the WordPress platform. We're likely already familiar with many of the issues that your customers experience and getting up to speed on your theme or plugin will be straight forward.
Highly Motivated and Engaged People
We’ve spared no expense to create a working environment where everyone is engaged. Our team of support heroes love what they do. No danger of generic and apathetic customer support, here.
Instantly Contactable, Responsive Communication
Call us or message us at any time and speak directly to your account manager. Have as much or as little control over your team as you like. Our team is your team. We're here to support you.
Relentless Improvement
The company culture at LevelUp is one of relentless improvement. We’re always refining and improving our support philosophy to provide the best customer service we can. We aim for 1% improvement every single day.
Elastic & Flexible Support
We work to your requirements. Want a more hands off approach so you can focus on creating? Need to ramp up the team quickly for a new release? Tell us what you’re looking for and we’ll make it happen.
Every Response Matters
You don't have to worry about vague, unspecific and unhelpful support. Our team is trained to provide awesome support, every time, with our internal support philosophy and replies are consistently checked by our QA team.
Excellence Assured
No need to worry about underperforming staff. All team members are fully managed with output and quality being monitored. We'll keep you informed with regular reports so that you always know how your team are getting on.
Don't Just Take Our Word For It...
Jamie Madden
Founder, Lead Developer WC Vendors
"LevelUp came highly recommended from another developer on the WooCommerce community. I had been handling all the support myself which was restricting my ability to work on higher level planning for the products. The team was onboarded quickly and have been doing a fantastic job. I’m still available for the higher level support issues, but they have removed 90% of my support workload. I cannot recommend LevelUp highly enough. Even for part time support they are worth every single cent.
Katie Keith
Director, Barn2
"Our previous company never came up with anything this good in 3 months of doing our support.... it's lovely that you can think about the needs of the business and help us to become more successful."
Georges Haddad
Founder, XplodedThemes
"Thanks guys for the support and getting such great customer feedback - loving it! Keep up the good work."
Getting Started with LevelUp is Painless and Risk Free
You’ll be given a 21-day free trial during which our team will study your products, look through previous support tickets and learn the ins and outs of your business.
We’ll then move into the practice phase. Each team member will provide sample answers to questions that the business receives. When you’re happy with the quality, knowledge and understanding of the the team, let us know, and our team will get started.
If you’re unhappy with anything during the 21-day free trial, then you are free to walk away.