Job Opening

Job Description

Company Overview

LevelUp is a specialist agency that provides WordPress technical support for vendors, agencies, and website owners. We have been servicing numerous WordPress companies for over 6 years now, and have a rapidly growing team of skilled and passionate WordPress professionals. 

In line with the steady expansion of the company, we are in need of Tier 3 WordPress Technical Support Engineers with great communication skills backed by solid technical knowledge. If you are a WordPress expert with a strong coding background, possess exceptional troubleshooting skills, and thrive in a collaborative environment, we invite you to apply now.

Position Overview

As a Tier 3 WordPress Technical Support Engineer, you will play a crucial role in resolving the most complex support tickets we receive relevant to WordPress. This role requires a deep understanding of WordPress development, strong coding skills, and mastery in communicating technical concepts to a diverse range of customers.

Key Responsibilities

• WordPress Plugin and Theme Support 

• Deliver customer support via Helpdesk software (e.g. Helpscout, Zendesk) and potentially live chats as well (no phone support is required). 

• Diagnose and resolve the most complex technical issues related to WordPress installations, themes, plugins, and server configurations.

• Custom Snippets & Advanced Customization  

• Provide code snippets catering to minor to advanced customization requests (CSS, JS, PHP - hooks & filters) & temporary bug fixes until a permanent fix is added to the plugin / theme.  

• Collaboration with Development Team 

• Collaborate with WordPress developers and other technical teams to verify, identify and escalate bugs that require code changes or updates.

• Implement bug fixes under the guidance and approval of the Lead Developer. 

Qualifications

• Excellent verbal and English Communication Skills.

• 4+ years WordPress development experience including PHP, HTML, CSS, and Javascript.

• Has a solid understanding of the technical architecture of WordPress and its plugin & theme ecosystem. 

• Has built multiple complex WordPress websites.

• Has built WordPress themes from scratch or heavily customized WordPress starter themes.

• Has built or heavily customized WordPress plugins.

• Proficient in Git and platforms like GitHub or similar..

• Familiar with task management tools (e.g. JIRA, ClickUp).

Skills and Competencies

Communication and Teamwork

• Excellent interpersonal communication skills.

• A strong team player with a supportive and friendly attitude.

• Live chat and help desk tool experience is a plus

Nice to Have

• Experience using help desk ticketing platforms (e.g. Help Scout, Intercom, Zendesk).

• Prioritizes impressive response times and consistently meets deadlines.

Salary Offer

• ₱80,000 - ₱110,000

Schedule

• Available to work full-time, 8-hour shifts (40 hours/week).

• Paid Training Schedule - Day Shift

• Regular Work Schedule - Night Shift

Benefits

• Paid training

• Work from home