Job Opening

Job Description

Company Overview

LevelUp is a specialist agency that provides outsourcing solutions to agencies, software vendors and website owners. For over six years, we have successfully collaborated with a variety of companies, providing valuable technical, operational and back-office support. We have a large team of skilled and passionate professionals who are committed to delivering high-quality work for our clients. 

Position Overview

We are seeking a dynamic and customer-focused Inside Sales Representative with 1-2 years of experience to join our team. 

In this role, you will be responsible for engaging with customers via chat to answer questions, guide them through self-service processes, and facilitate their purchasing decisions. You will work closely with our client’s sales and support teams to ensure a smooth customer journey from inquiry to transaction.

The ideal candidate will have excellent communication skills, be tech-savvy, and have a strong understanding of website hosting services.

Key Responsibilities

• Customer Support

• Handle inbound chat inquiries from potential customers, providing prompt and accurate information about our hosting solutions, pricing, and services.

• Guide customers through our self-service tools on the website, ensuring they can successfully complete transactions, such as purchasing hosting plans and upgrading services.

• Address customer issues and concerns, directing them to self-service resources or escalating to support/sales teams when necessary.

• Work closely with other team members to share insights, optimize workflows, and improve the overall customer experience.

• Sales & Conversions

• Actively listen to customer needs and recommend appropriate hosting solutions, upsell additional features, and suggest value-added services to increase sales.

• Maintain a record of interactions and follow up with customers to ensure their needs are met and to nurture leads into conversions.

• Meet or exceed monthly sales and performance targets through effective customer engagement and service.

Qualifications

• 1-2 years of inside sales or customer support experience, preferably in a web hosting, SaaS, or any tech industry.

• Technical Proficiencies

• Tech-savvy with a basic understanding of web hosting, domain registration, DNS management, and website setup processes. 

• Knowledge of website builders is preferred.

• Comfortable using CRM software and chat platforms.

• Soft Skills

• Strong English Communication skills (verbal and written).

• Excellent problem-solving and critical thinking skills.

• Proven sales skills with a customer-first approach.

• Skilled at multitasking and managing multiple chat interactions simultaneously.

• Self-motivated and results-driven with a positive attitude.

• Able to work effectively both independently and as part of a team.

• Nice to Haves

• Experience with chat-based customer service is a plus.

• 40 - 60 WPM

Schedule

• Full-time, 8-hour shifts (40 hours/week).

• Monday to Friday, 10pm - 7am (Philippines Standard Time)

What we Offer

• Salary Range: PHP 30,000 to 35,000 per month

• A Collaborative and Innovative Work Environment

• Fully Remote Work Setup

• Equipment provided