LevelUp Support Heroes
- Finding The Right People For Our Team
- Key Things We Look For
Finding The Right People For Our Team
Building a great team starts with the hiring process. We have a thorough screening process and take extra care when making hiring decision because we want to make sure that the people that join our team not only have the right skills but also the right mindset.
Here are some of the key things we look for...
- Communication. This is critical to what we do. We assess all candidates on their written and verbal communication. English proficiency needs to be high but we also look at how clearly candidates are able to communicate their ideas. After all, well structured customer support replies form the basis upon which the rest our Support Philosophy rests.
- Growth Mindset. This is critical for us to maintain our culture of relentless improvement. We are always trying to find incremental improvements in everything we do and that is true for everyone in the company. We look for people that believe in their own ability to learn and grow and have the desire to see it through.
- Resilience. This is critical for longevity. Helping people with their problems all day is far from easy, especially when customers are frustrated. Keeping a positive outlook and seeing challenging situations as opportunities is necessary to not only survive in this game but to thrive as part of a strong and happy team.