Hire Offshore Customer Support Agents in the Philippines
Turn every customer interaction into a
powerful brand connection.
Our offshore customer support agents ensure your customers feel valued and supported with every interaction. They are highly skilled in delivering consistent, high-quality support, ensuring your customers’ needs are met swiftly and efficiently.
Customer support outsourcing is the most in-demand service in the Philippines, with 39.2% of companies choosing to offshore this function.
Why Consider Hiring Offshore Customer Support
Agents in the Philippines?
The customer support industry in the Philippines is projected to grow at an impressive rate of 7% annually. And by 2028, it’s expected to pull in a total revenue of USD 59 billion.
Companies like Amazon, Google, and Microsoft? They’re already in, leveraging offshore support to stay ahead. They’re cutting costs and winning at service.
But this isn’t just for the tech giants. Whether you’re a lean startup or an established company, hiring offshore customer support agents in the Philippines can transform how you deliver service: fast, reliable, and cost-effective. Every interaction matters, and you need a team that can keep up.
At LevelUp, we’ve spent over 7 years perfecting this. We started by offering technical support agents for WordPress companies. Our understanding and experience in setting up customer support is second to none.
Here’s why hiring offshore customer support agents in the Philippines is a game-changer:
Cost Efficiency:
Slash costs up to 70% when hiring customer support agents in the Philippines. It’s simple: more savings and more resources to grow your business.
English Proficiency:
No language barriers here. The Philippines is the third-largest English-speaking country in the world. Filipino customer support agents speak fluent English, ensuring smooth communication, quick resolutions, and no frustrating misunderstandings for your customers.
24/7 Support:
Your customers expect help whenever needed. With Filipino agents working around the clock, your support never sleeps. No matter when your customers reach out, they’re taken care of.
Cultural Compatibility:
Filipino customer support agents understand Western culture deeply. Interactions will be personal and relatable. That’s the kind of support that builds loyalty.
Skilled Workforce:
You’re not just outsourcing to fill seats. The Philippines produces over 500,000 graduates every year, many of whom are highly skilled in tech, customer service, and problem-solving. Your support team will handle everything from basic inquiries to complex technical issues with ease.
Government Support:
With strong government backing and infrastructure for the BPO industry, the Philippines is a stable, reliable choice for your offshore support needs. You’re getting more than just customer support agents, you’re getting peace of mind knowing your operations are in good hands.
Need an efficient Offshore Staffing strategy?
Download our free guide, Benefits of Outsourcing to the Philippines, and discover how outsourcing can revolutionize your customer service.
Which Customer Support Role are you looking for?
Customer support agents come in all shapes and sizes! Here are some of the most common specialized support agents that we can help you with:
Customer Service Representative
Technical Support Specialist
Help Desk Support
Data Entry Specialist
Chat Support Agent
Email Support Representative
Sales Support Specialist
How Much Do Customer Support Agents Cost in the Philippines?
Role | LevelUp | United States |
|---|---|---|
Customer Service Representative | $45,000 | |
Technical Support Specialist | ||
WordPress Technical Support Specialist | ||
Help Desk Support | ||
Data Entry Specialist | ||
Chat Support Agent | ||
Email Support Representative | ||
Sales Support Specialist |
The Top Responsibilities of a Customer Support Agent
What we look for when hiring the Best Customer Support Agents
Before anything else, we’re looking for the right team member for your organization. So that means fully understanding your requirements and ensuring someone who has the right skill set and aligns with your company culture and values.
Beyond this, though, we’ve noticed that the best customer support agents align with what is described in the book The Effortless Experience. Here’s an overview of what the best customer support agents do as surmised in the book:
Reduce customer effort:
Focus on making the customer experience as easy and frictionless as possible.
Anticipate needs:
Proactively address potential follow-up issues to prevent the customer from needing to contact support again.
Provide clarity:
Deliver clear, straightforward information to avoid confusion or miscommunication.
Solve problems:
Instead of saying, “We can’t do that,” the agent might say, “Here’s what we can offer instead.”
A lot of the above comes down to really excellent communication skills. Time and time again we’ve realized that it’s far easier for agents to learn technical skills than it is to learn the finer art of knowing how to say something the right way and building rapport with the customer. So, when finding the perfect customer support agent for your team, we prioritize communication as the key skill above all else.
The Most Common Questions that Companies Have before Building their Customer Service Team Offshore
Tell us what you’re looking for
We source, interview, test and present the best candidates to you. Choose who you’d like to interview over video and select the best match for your company
We handle all contracts and ensure compliance
We set up everything: HR, policies, expectations
You have full control of your staff by managing their day to day. Consider them as an extension of your own team. Behind the scenes, we take care of HR, payroll and compliance.
Our HR, admin and account managers are on standby to help with your new team so you can focus on your core business.
Ready to build a
high-performing support team?
Join the growing number of businesses optimizing their customer support and see how hiring offshore can transform your operations.
Get in touch and build your
offshore team with LevelUp.
Get in touch and build your offshore team with LevelUp.
Customer Support
Administrative
Marketing & Creative
Sales & Lead Generation
Finance & Accounting
IT & Software Development
Human Resources & Recruitment
Ready to build a
high-performing team?