Proven Long-Term Partner
I've been using support engineers from LevelUp since 2019. I would definitely recommend them to other WordPress product companies looking for high quality support engineers.
Katie Keith
Offshore hiring shouldn’t feel risky. We make it reliable.
LevelUp connects you with long-term offshore talent in the Philippines, with onboarding, ongoing HR support, and up to 70% in salary cost savings
Save up to 70%
Fixed fee pricing
No lock-in contracts
The LevelUp Process
Establish
Confirming the role and expectations in a focused discovery call.
Explore
Sourcing talent and building relationships to find the right match.
Engage
Running structured vetting and interviews until you select your hire.
Employ
Signing and onboarding with care and core values introduced early.
Elevate
Maintaining ongoing support with quarterly and yearly reviews.
Why partner with us
We don’t charge upfront costs
Many of our competitors charge a high "sourcing fee" or "commitment fee". We remove that pressure so you can start hiring without risk.
We offer transparent pricing.
You see the exact salary, the benefits, and our flat fee. We stay aligned with your goals because our work is never tied to how much your hire earns.
We’re your business partner
We join your Slack and stay close to your team so your hire feels part of your company. You lead the work while we handle HR, payroll, and check-ins.
We help both sides grow
We check in quarterly, offer coaching support, and address concerns early. When your team feels cared for, they stay engaged and do better work.
What talent do you need?
Build Your Offshore Team with LevelUp
Frequently asked questions
The team member completes a one day LevelUp onboarding then they’re ready for you to onboard them into your business. Then we shift from our recruitment partner to your HR partner who manages payroll and benefits, and checks in quarterly to make sure both you and your team member(s) are thriving.
For seat-only clients, your policies generally apply to the members but because we handle HR-related aspects like attendance and payroll, we ask you to occasionally check whether certain implementations align with our business.
We vet candidates thoroughly which means we understand them…. we create a working environment where they feel respected and like they have work life balance.
For WordPress Tech Support roles, we have a managed service option but for all other roles, we are purely a recruitment and HR partner.
We screen CVs and do an initial interview to vet for culture fit and a light skill check before they’re passed over to you for your interview process. The final call on who to hire is yours.
If someone isn’t working out, tell us early. We’ll step in quickly, coach where needed, and if it still isn’t the right match, we’ll replace them.
Meet the people behind levelUp
We started in 2017 as an offshoot of a WordPress theme and plugin company called Thrive Themes. After 6 years of providing WordPress tech support to some of the biggest brands in the WordPress industry, we expanded out to offer roles in other areas.
Testimonials
The team was onboarded quickly and have been doing a fantastic job.
Jamie Madden
FOUNDER, LEAD DEVELOPER WC VENDORS
LevelUp came highly recommended from another developer on the WooCommerce community. I had been handling all the support myself which was restricting my ability to work on higher level planning for the products. The team was onboarded quickly and have been doing a fantastic job. I’m still available for the higher level support issues, but they have removed 90% of my support workload. I cannot recommend LevelUp highly enough.
Time Saved. Focus Gained.
I can’t begin to explain how much time LevelUp has saved us. Knowing that our frontline support is handled means I can focus on other aspects of running the business.
James Kemp
Amazing Since Day One
I’ve been using LevelUp for years and they’ve been amazing since day one. Having that deep product knowledge makes all the difference in the quality of responses customers receive.
Laura Elizabeth
Overall an amazing experience working with the team.
The structure LevelUp had in place in order for the way that we worked together was fantastic. I always felt involved in the process and there was a clear understanding of my wants which I really enjoyed and I thought everyone that I worked with was super friendly.
Kate Prance
LevelUp have done a fantastic job.
We would recommend them because they’ve been really honest with us. We’ve had really high quality candidates and they’re very quick to get candidates to us and they’re really helpful in terms of advice on local laws and culture. LevelUp just know all of this.
Scott Johnson
Build Your Offshore Team with LevelUp
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