About LevelUp

We're an Employer of Record Company Based in Manila, Philippines

Originally founded in 2017 as a managed WordPress technical support service, we have since expanded to become an employer of record and grown to more than 100 team members across 7 countries.

Group photo of the LevelUp team, featuring team members wearing black LevelUp shirts.

Customers served!

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Years of experience

Customers served!

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Team members

Customers served!

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Clients

Customers served!

Countries

What began as a private customer support division for one of our co-founder's previous software companies has evolved into a growing offshore staffing company.

During our first five years, we were the first company solely dedicated to providing WordPress technical support solutions to software vendors. Our commitment to quality quickly earned us recognition, and we partnered with some of the biggest names in the industry—many of whom are still with us today.

It soon became clear that our clients needed assistance in other areas of their business as well; they asked us for digital marketers, designers, chat support, PPC marketers, and more.

Initially focused on our core expertise in WordPress tech support, we began to branch out. We developed a system to match our clients with talented Filipinos in any role and achieved considerable success.

We have grown organically year by year and now have over 100 team members across seven countries. We are founder-led and highly quality-focused. Our mission is to help you find the right talent for your team while building an amazing workplace for our team members and we are extremely passionate about what we do.

LevelUp team members sitting around a glass table, engaged in a casual conversation

A LevelUp team member smiling and holding a coffee cup during a casual group discussion around a glass table.

LevelUp team members sitting at desks in a modern office, working collaboratively on desktop computers.

LevelUp team members reviewing work on a computer, with one pointing to the screen and smiling in a collaborative office environment.

LevelUp team members gathered around a laptop, brainstorming together in a bright office space with large windows overlooking a cityscape.

LevelUp team members standing and engaged in a conversation, with one sitting and the others standing around, all wearing black LevelUp shirts in a modern office setting.

LevelUp team members gathered around two laptops, collaborating and pointing at the screens with a cityscape visible through large windows.

LevelUp team in a meeting room, with several members seated at a large table, attentively listening to a presenter standing at the front, with laptops and phones on the table.

A group photo of LevelUp team members, smiling and posing in front of a bright office space, all wearing LevelUp shirts with a view of office furniture in the background.

Two LevelUp team members engaged in a conversation at a shared workspace, one gesturing while talking, with others working at their desks in the background.

The Leadership Team

CEO

Arron Parkinson

Arron has spent more than 8 years in the BPO industry, building a reputation for combining strategic vision with hands-on execution. As CEO of LevelUp, he keeps the focus firmly on client success while steering day-to-day operations. With a background in operations leadership and IT project management, Arron brings both technical insight and big-picture thinking to the table.

Katinca Tapia

With 15+ years in HR service delivery, Katinca knows how to balance people, process, and performance. She leads Human Resources at LevelUp, where her expertise in implementation and stakeholder management ensures that both our clients and team members feel supported and set up for long-term success.

Sales & Marketing

Leoni Parkinson

Leoni brings a decade of experience in paid, organic, and integrated marketing. Known for blending data-driven insights with creative strategy, she focuses on growth initiatives that deliver measurable impact. At LevelUp, she’s passionate about connecting clients with solutions that help them scale.

Recruitment

Anna Galve

Anna is our expert at finding the right fit. With 10 years of experience in end-to-end recruitment, she has successfully placed talent across EMEA, particularly in challenging technical roles. At LevelUp, she leads recruitment with a sharp eye for detail and a commitment to matching clients with the people who can truly make a difference.

Operations

Chris Winfield-Blum

Chris brings two decades of experience in building and managing teams which is the foundation of what we do at LevelUp. As Operations Director, he ensures our teams run smoothly and efficiently, with a strong focus on delivering excellent support and creating structures that scale alongside our clients’ needs.

A group of LevelUp team members in black shirts sitting around a glass table, engaged in a casual discussion in a modern office space

Founded in 2017 to provide offshore technical support for WordPress plugin and themes as an offshoot of Thrive Themes (a WordPress plugin and theme company)
Bootstrapped startup, founder led, grown organically, quality-focused
> 100 team members globally, predominantly based in the Philippines
Fully remote since 2020

How We LevelUp

Our 5 Core Values

We Solve Problems

Bring the glue
Deliver results
Unlock the path
Genuinely get a high from solving problems
Take the reins

We Sweat the Small Stuff

Act like a detective
Become a detail-oriented ninja
Always triple check

We are Better Today than Yesterday

Get your reps in
Start with the end in mind
Dive deep
Know your stuff

We Step up to the Plate

Take responsibility - blame no one
Be vulnerable - you're not perfect
See things through

We do the Right Thing

Trust is the key
Be an open book
If mum was watching...