About LevelUp

We're an Employer of Record Company Based in Manila, Philippines

Originally founded in 2017 as a managed WordPress technical support service, we have since expanded to become an employer of record and grown to more than 100 team members across 7 countries.

Group photo of the LevelUp team, featuring team members wearing black LevelUp shirts.

Customers served!

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Years of experience

Customers served!

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Team members

Customers served!

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Clients

Customers served!

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Countries

What began as a private customer support division for one of our co-founder's previous software companies has evolved into a growing offshore staffing company.

During our first five years, we were the first company solely dedicated to providing WordPress technical support solutions to software vendors. Our commitment to quality quickly earned us recognition, and we partnered with some of the biggest names in the industry—many of whom are still with us today.

It soon became clear that our clients needed assistance in other areas of their business as well; they asked us for digital marketers, designers, chat support, PPC marketers, and more.

Initially focused on our core expertise in WordPress tech support, we began to branch out. We developed a system to match our clients with talented Filipinos in any role and achieved considerable success.

We have grown organically year by year and now have over 100 team members across seven countries. We are founder-led and highly quality-focused. Our mission is to help you find the right talent for your team while building an amazing workplace for our team members and we are extremely passionate about what we do.

LevelUp team members sitting around a glass table, engaged in a casual conversation

 

A LevelUp team member smiling and holding a coffee cup during a casual group discussion around a glass table.

 

LevelUp team members sitting at desks in a modern office, working collaboratively on desktop computers.

 

LevelUp team members reviewing work on a computer, with one pointing to the screen and smiling in a collaborative office environment.

 

LevelUp team members gathered around a laptop, brainstorming together in a bright office space with large windows overlooking a cityscape.

 

LevelUp team members standing and engaged in a conversation, with one sitting and the others standing around, all wearing black LevelUp shirts in a modern office setting.

 

LevelUp team members gathered around two laptops, collaborating and pointing at the screens with a cityscape visible through large windows.

 

LevelUp team in a meeting room, with several members seated at a large table, attentively listening to a presenter standing at the front, with laptops and phones on the table.

 

A group photo of LevelUp team members, smiling and posing in front of a bright office space, all wearing LevelUp shirts with a view of office furniture in the background.

 

Two LevelUp team members engaged in a conversation at a shared workspace, one gesturing while talking, with others working at their desks in the background.

 

The Leadership Team

Arron Parkinson

CEO

Arron Parkinson

With over 8 years experience in the BPO industry, Arron brings a wealth of insight and expertise. As CEO of LevelUp, he's steering the daily operations making sure our clients' success is always in focus. Arron’s background spans operations leadership and IT project management, giving him a unique ability to blend big picture strategy with hands on execution.

Katinca Tapia

HR

Katinca Tapia

With over 15 years experience in HR service delivery, Katinca has a proven record in implementation and stakeholder management.  Katinca has the extremely important role in leading Human Resources at LevelUp.

Leoni Parkinson

Sales & Marketing

Leoni Parkinson

With a decade of experience across paid, organic, and integrated marketing strategies, Leoni brings a proven track record of driving growth through initiatives that deliver incremental value to the business. Her approach blends data-driven decision-making with creative execution. She is responsible for leading the Sales and Marketing department at LevelUp.

Anna Galve

Recruitment

Anna Galve

Anna has a decade of experience in end-to-end recruitment, successfully placing top talent across EMEA for multinational clients, with a particular focus on hard-to-find technical roles. At LevelUp, Anna is head of finding the perfect fit for all our clients.

A group of LevelUp team members in black shirts sitting around a glass table, engaged in a casual discussion in a modern office space
  • Founded in 2017 to provide offshore technical support for WordPress plugin and themes as an offshoot of Thrive Themes (a WordPress plugin and theme company)
  • Bootstrapped startup, founder led, grown organically, quality-focused
  • > 100 team members globally, predominantly based in the Philippines
  • Fully remote since 2020

How We LevelUp

Our 5 Core Values

We Solve Problems
  • Bring the glue
  • Deliver results
  • Unlock the path
  • Genuinely get a high from solving problems
  • Take the reins
We Sweat the Small Stuff
  • Act like a detective
  • Become a detail-oriented ninja
  • Always triple check
We are Better Today than Yesterday
  • Get your reps in
  • Start with the end in mind
  • Dive deep
  • Know your stuff
We Step up to the Plate
  • Take responsibility - blame no one
  • Be vulnerable - you're not perfect
  • See things through
We do the Right Thing
  • Trust is the key
  • Be an open book
  • If mum was watching...
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