Privacy Policy

Privacy Policy

On this page, you'll find all the information about what data we collect about our visitors and how that data is used. 

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.  

Who we are

Our trading name is LevelUP and our website address is: https://levelup.support.

Our company name is Frictionless LTD and our company address is:

123 Wellington Road South,

Stockport,

UK.

SK1 3TH.


What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When visitors complete a contact form we will collect and store the data which is entered into the form. The data collected by our forms include:

  • Name
  • Email address
  • Phone Number
  • Business Name
  • Message

This data allows our team to reply to the message that you have sent.

You will not receive marketing relating messages by contacting us through our contact forms.

Any content that you send via a contact form will only be seen by LevelUp team members.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website uses cookies and web server logs to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website and your IP address.

We might use Google Analytics and third-party advertising vendors to display ads across the internet, based on your visit to our site.

​How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, or you have filled out one of the forms on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Data collected by our contact forms will be stored internally and won't be sent anywhere.

Summary

  • We don't sell your data to any company for further processing, marketing, profiling or for any other reason.
  • We integrate with certain third party services for the purpose of improving the overall user experience and to optimize certain business processes.
  • Any data we hold about you, we do so for necessary and legitimate business reasons
  • You can request to view, modify and delete any data that we hold about you.