Build Customer Support Teams for up to 70% Less than Hiring Locally
LevelUp connects you with the most talented customer support specialists.
Customer Support Roles
Why choose LevelUp for Your Offshore Customer Support Team
Save more than 50%
Depending on the role and level of experience required, we can hire customer support agents from as little as $1,500 per month including recruitment, HR, and compliance. These savings grow as your team scales.
Proven expertise in customer support since 2017
LevelUp was initially created in 2017 to provide customer support for a previous software company of one of the co-founders. Since then, we've grown to over 100 people, serving 40+ clients worldwide.
Top 10% talent
Our recruitment team selects only the top 10% of candidates for customer support roles, securing high standards in skills and cultural fit.
24/7 availability
Deliver 24/7 support with dedicated offshore teams for Level 1 and Level 2 inquiries that meet critical response benchmarks across multiple platforms.
Start with just one team member
As a founder-led, bootstrapped company, we understand the challenges smaller businesses face. That’s why you can begin with just one agent and scale your team as your business grows.
No Long Term Contracts
Not happy with your customer support talent? We only require 30 days notice. No long term lock in contracts.
No Risk, All Reward
We're confident in the quality of our recruitment and the exceptional talent we provide. If you're not completely satisfied with your team within the first 21 days, then you don’t pay a thing. With our satisfaction guarantee and a client retention rate of 99%, we ensure that you receive the best talent and support without the risk.
That's our promise to you.
Your Team, Your Rules
We find the perfect support agents for you, take care of HR, employment and compliance. Once that's done, we step back. Your new support team becomes a true extension of your business.
Your tools
Your processes
Your day-to-day management
Get the right offshore customer support team in just 4 weeks
- 1Rigorous Screening
Our multistep process certifies only the top candidates are selected. We assess both technical skills and customer service skills. - 2Quick Onboarding
We can source and onboard your dedicated support team and be ready in just four weeks. - 3Client-Centric Recruitment
We provide detailed candidate profiles, including skills, experience, and work history, to help you choose the best-fit support agents. - 4Customized Hiring
We tailor recruitment to focus on essential customer support skills like communication and problem-solving and assure candidates meet your specific needs.
Need Your Team Sooner? We Prioritize Quality.
Our typical timeline is 4 weeks to ensure we deliver top-tier talent. While we understand urgency, this timeframe allows us to maintain the highest standards in building your team.
Integrate Offshore Customer Support with Zero Hassle
Offshore customer support should never disrupt your operations. That's why, during the consultation, we review your tools and workflows to create a tailored integration plan that minimizes transition time and maximizes productivity.
Our support agents are proficient in a range of popular customer support systems, including
Tap into the Philippines’ Customer Support Advantage
The Philippines' customer support industry is projected to grow at an impressive 7% annually, expected to reach USD 59 billion by 2028. This robust growth secures a stable and reliable environment for your offshore support operations.
Emerging sectors like digital customer experience management, AI-driven solutions, data analytics, and healthcare support services are driving growth in the Philippines.
Industry Leaders Trust Offshore Customer Support
Global companies such as Amazon, Google, and Microsoft leverage offshore customer support in the Philippines to enhance service quality while optimizing costs. By adopting similar strategies, you can gain a competitive edge in your market.
Customer Support Experts tailored for you
We provide a range of specialized customer support roles to meet your specific needs
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Facilitates the sales process by providing administrative support, managing customer inquiries, and coordinating communication between sales teams and clients.
Provide assistance and resolve customer inquiries through email communication
Hire offshore customer service representatives to enhance support and improve customer satisfaction through efficient and cost-effective service delivery.
Provide assistance and support to customers through real-time chat interactions, addressing their inquiries and resolving issues efficiently.
Provide expert assistance and troubleshooting for WordPress users, resolving technical issues related to website functionality, themes, and plugins.
Frequently Asked Questions About Hiring Offshore Customer Support Agents
Yes. With extensive experience supporting WordPress companies, LevelUp’s technical specialists, including WordPress experts, are equipped to handle complex inquiries with precision.
Our teams are knowledgeable and provide high-quality support for Level 1 and Level 2 issues for reliable, expert assistance tailored to your technical needs.
Before onboarding, we take the time to understand your processes to ensure a seamless transition from Day 1. For more details, see our Integration section.
We can help you recruit for any position or specialized role. Reach out to us to discuss your needs.
No, language barriers and cultural differences will not impact communication. The Philippines is one of the largest English-speaking countries globally. Our agents, supported by the Philippines’ 96% literacy rate, provide fluent and professional communication. With specialized training in Western customer service standards, they ensure seamless cultural compatibility for a relatable and high-quality customer experience.
Transform Your Customer Support in 3 Simple Steps
Define your needs
Tell us your goals and the skills you need for your team. We’ll create a clear profile of the ideal customer support team for your business.
We recruit and onboard
Leave the hiring process to us. We’ll use our network and database to find the right talent and cultural fit for your business.
Select your team
Review and approve the candidates that fit your standards. We'll handle contracts, local labor compliance and HR.
Expand your team with specialized offshore expertise
Cut Costs. Boost Performance. Win More Customers.
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