LevelUp came highly recommended from another developer on the WooCommerce community. I had been handling all the support myself which was restricting my ability to work on higher level planning for the products. The team was onboarded quickly and have been doing a fantastic job. I’m still available for the higher level support issues, but they have removed 90% of my support workload. I cannot recommend LevelUp highly enough. Even for part time support they are worth every single cent.
SiteCare - Support and Maintenance for Your WordPress Website
Not technical? No problem. Leave the security, support and maintenance of your WordPress website with us so you can focus on growing your business. 15 minutes response time guaranteed.
Tired of Constant WordPress Technical Headaches?
Imagine having a team on standby that you can message anytime day or night to get your WordPress technical issues resolved. SiteCare is an online service that gives you access to a team of WordPress experts ready to help out with your WordPress web site.
✓ Instant Sign Up
Simply choose a plan and add your site to SiteCare. You'll be able to submit tickets immediately.
✓ wordPress experts Waiting to solve your issues
Our team of experts can solve anything from responsive display issues to javascript conflicts.
✓ maintenance and updates
We'll take care of maintenance and updates for your site
✓ Unlimited Support*
Receive unlimited tech support with our highest plan.
Instantly Raise conversations with our technical support team
The next time your site goes down or you're having difficulties getting a plugin to work then simply start a conversation with our expert team and we'll resolve the issue for you.
Get Started instantly with our onboarding wizard
Add your WordPress website details to our onboarding wizard immediately after signup and our team will get started right away.
Manage All your WordPress sites from one Platform
One payment and one invoice per month for all your site management and technical support needs. Add/remove sites at any time with flexible pro-rata billing.
upgrade / downgrade your SiteCare plan at any time
Modify your support plan at any time from within the platform and pay the difference on a pro rata basis.
Website Care Report
2024.06.17 - 2024.06.24
Weekly reports
We'll send you a weekly report including details on backups, site uptime stats, security scans, potential vulnerabilities and traffic.
Get Started Today!
Choose the SiteCare plan that works for you for immediate access.
Not Just technical support. we also maintain, update, secure and optimize your site
Our SiteCare plans come with the following services depending on the plan that you choose.
Ongoing Support
Contact us at any time day or night and we'll be ready to help you solve the issues that you're facing.
Site Uptime Monitoring
We monitor your site around the clock. If we detect any issues, we'll work to get the site back up as soon as possible.
Plugin and Theme Updates
We'll regularly update all themes and plugins so that it's always up-to-date and as secure as possible.
Content Updates
Have some changes you need made to your site's content? Let us know what to change and we'll update it for you.
Configurations and Settings
Overwhelmed by the confusing configurations and settings on your site? Tell us what you want to achieve and we'll configure it correctly for you
Solve Plugin Conflicts
Are your plugins refusing to work together? We'll investigate and get them to play nicely with eachother.
Display Fixes
Is your mega menu showing just slightly off on tablet or mobile? We can apply custom code fixes so that it's showing just as you want.
Caching Setup Optimization
Having issues with your caching setup? Is your live site not displaying the latest changes? We'll set it up correctly for you.
Hosting Issue Resolution
Experiencing some hosting issues but not sure how to talk to your hosting company? Allow us to help. We speak the lingo so you don't have to!
Cloud Backups
Sleep well knowing that your site has been regularly backed up. Easily restore in the event of a hack or problem.
24/7 Security Monitoring
We scan your site regularly to check for any suspicious activity or changes.
Speed Optimization Service
Faster sites mean improved rankings and performance. We'll optimize your site to load as fast as possible.
Why SiteCare?
Sleep Peacefully Knowing That Your WordPress Site is Safe and Secure
No more worry and anxiety. Leave us to make sure your WordPress site follows all the latest security protocols and is as secure as possible against attacks.
Time is Money - We'll Respond to You Within 15 Minutes, Guaranteed
We understand that fast and efficient responses are vital when you have an issue that you want resolved. We endeavor to reply to you within 15 minutes from when you first raise an issue with us any time day or night.
Not Technical? Not a Problem.
Technical hurdles should not prevent you from building and growing your business. We're here to resolve your technical headaches. This is a technical jargon free zone!
Transparent and Fair Pricing for Companies With a Fixed Budget
Everything is included in a flat monthly fee. If we are unable to complete the work as part of the plan, we'll let you know in advance before we start the work. You'll always be in control of costs. No more worrying about freelancer hours and costs piling up.
10+ Years of WordPress Experience
We sold our own themes and plugins for over 10 years. We've been servicing customer support for the most popular WordPress product brands for over 5 years. Our team knows WordPress inside and out - you're in safe hands with us.
Your Tech Problems. Solved.
Focus on the parts of your business that matter and leave the tech headaches to us. Whether that be a new site feature, a new integration, a display fix, content update, advice on which plugins to use, a site restore, malware removal, display tweaks on mobile....We love solving problems.
Speed Matters - No Site Gets Left Behind!
A fast web site requires more than just installing a caching plugin and ticking some boxes. Our engineers will put your site through our proprietary speed audit to make sure that your site is lightning fast. Faster sites mean higher rankings, better user experience and ultimately more sales.
Around the Clock Monitoring Allows You to Truly Switch off
We make sure your site is up and running well around the clock, even when you're sleeping. Log off when you're done for the day and enjoy time with your friends and family safe in the knowledge that we're taking care of everything for you.
Say Hello to your New WordPress Technical Support Team
Spend your time on the high leverage activities that make you more money and grow your business. Leave the maintenance of your web site to us.
What they Say...
Our previous company never came up with anything this good in 3 months of doing our support.... it's lovely that you can think about the needs of the business and help us to become more successful.
Katie Keith - Director, Barn2
The team went above and beyond so many times which really showed me their diligence and partnership and willing to work with our brand and work through problems like it was their own.
Itamar - Owner, MyLilTeddy
We use and highly Recommend Levelup.support
I was nervous at first, but it's been amazing. We're in touch all day via Slack so I can jump in when needed.
In the beginning I was helping with most tickets. Now I'm only needed ~10% of the time.
Jack Arturo - Owner, Very Good Plugins
Get Started Today
Each plan supports one WordPress installation.
Nurture
2 hours support and standard WP site maintenance for peace of mind.
$77/mo
Billed monthly
safeguard
4 hours support, maintenance and security optimization
$157/mo
Billed monthly
Unlimited
Unlimited support and maintenance, security and speed optimization
$327/mo
Billed monthly
*Fair usage policy applies - see FAQ
30 Day Satisfaction Guarantee
We are so confident that we'll make your lives easier by solving your WordPress problems that we offer a 30 day guarantee. If you're not happy with the service you receive from us, then write to us within 30 days and we'll refund you.
Frequently Asked Questions
We will endeavor to help you solve any technical hurdle or issue that you're having with your WordPress site. You can imagine us as an extension of your own team. Here are some common requests that we handle:-
- Updates
- Plugin conflicts and isolation
- Troubleshooting (if something isn't working as expected)
- Minor CSS, HTML and Javascript fixes
- Product configuration
- Speed optimization
- Content updates
- Menu customization
- Hosting issues
- DNS issues
- Caching
Not included:- Custom development, updating custom code and graphic design
We'll add your site to our tools as soon as you provide us access credentials after sign up. This initial setup stage should take 12 hours or less. You can also raise any ticket requests immediately after signing up.
You can send us an email or raise a ticket in our helpdesk and our team will get back to you within 15 minutes.
You can submit as many tickets as you like. We only consider the time spent on each plan per month.
Log into your account and cancel the subscription from within the "Orders" section of the dashboard.
We understand that it's really important that problems are resolved quickly. That's why we have a 15 minutes response time guarantee.
Just to clarify: this response time doesn't necessarily mean that we will be able to resolve your issue within 15 minutes. It means that our team will reply to acknowledge the issue that you're having and explain the next steps that we're going to take.
If the issue is deemed to be an emergency then of course we'll fast track the issue and make sure that it's looked at straight away.
If, for example, you have a non urgent content update then that may take a bit longer before we get the issue resolved.
The 15 minute response time guarantees that you won't be in an emergency situation and not be able to get help quickly.
Each support plan comes with a certain amount of support included as part of the plan. Here are some things to note about this:-
- We won't clock watch. Let's say our team has been working on your site for 3 hours instead of 2 because we're wrestling with a particularly tricky issue. It's not our policy to just stop working on the site because we've gone beyond the time allocation. We'll always endeavor to solve problems within reason.
- We understand that emergencies happen. If we barely do any support for your site for 4 months and then all of a sudden we have to spend more than your time allocation in the 5th month due to a new issue that appears, then we'll note that this is likely a one off emergency and won't necessarily ask you to upgrade to the next plan. We know that support fluctuates from time to time.
- We won't hold your site hostage. Let's say we're wrestling with a difficult issue on your site that's taking much longer than expected to resolve. We realize that the issue is deeper and more complex than expected and that it's going to take a substantial amount of time to resolve. We won't leave your site broken. We'll endeavor to get it back up and running before reaching out to you to discuss next steps.
- Transparent billing. If it's clear that your site requires more maintenance each month than your plan allows, we'll reach out to you first to suggest an upgrade so that you can decide whether you'd like to upgrade or not.
Each plan is for one WordPress installation. If you have multiple WP installations on separate subdomains, for example, then you'd need 2 separate plans to support both sites.
Our unlimited plan comes with unlimited support time per month but a fair usage policy applies to protect the integrity of our service.
Unlimited support time per month means that there isn't an upper limit for the amount of time that we spend on the site that's being looked after. This is useful because there are occasions where more time than normal is needed to sort an issue out and, as a site owner, having the unlimited plan means that we'll spend the time necessary to solve your issues without you needing to be concerned about how long it takes. It gives you that peace of mind.
There are rare occasions where a site is so high maintenance and time consuming that we can't reasonably spend the time that's needed to keep everything running smoothly and maintain the high level of service for all other sites in our portfolio. If this happens we'll reach out to you with some options for how to proceed.
