24/7 WordPress Agency Ticket Support
Around the clock WordPress technical support. We solve problems and save you time, hassle and money.
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Stop Distracting your Creative Team with Basic Ongoing Maintenance and Updates
As your client portfolio grows, we know that the ongoing maintenance and updates grow along with it.
The constant emails from existing customers asking for content updates, small changes to the appearance of a menu or an additional custom field in their contact form can be so time consuming and distract you from project work.
You want to protect your project team from constant distraction but you also don’t want to hire a full time agent because the workload fluctuates and you can’t really justify the expense of hiring someone to manage everything for you.
That’s why we created our 24/7 ticket support solution:
Start from as little as 10 hours per month
24/7 coverage - anytime day or night
Handle most WordPress issues
Fully trained WordPress agents
15 minutes first response time
Increase / decrease allocation as required
We Make your life Easier by Solving Problems
Anytime you receive an impromptu email from a customer with a menu update, site issue, to change a picture or even just modify the text from the about page … just forward it straight through to us without giving it a second thought.
Say Hello to Your New WordPress Technical Support Team
Spend your time on the high leverage activities that make you more money and grow your business. Leave the maintenance of your website to us.
Some of the Biggest WordPress Brands Trust us to Handle their Customer Support
We’ve been doing WordPress customer support for some of the biggest brands in the WordPress industry for over 6 years now. We really know WordPress inside out.
We Can Handle Almost All WordPress Technical Support Issues
Common issues include:
SSL and HTTPS issues
Display Issues
Captcha Issues
Content Updates
Site Configuration
Speed Optimization
Plugin Conflicts
Landing page building (not design)
Plugin installation and configuration
Testing
Functionality that isn’t working (forms, email deliverability, plugins, caching)
Flexible Billing and no Long Term Contracts - Startup Friendly
We’ve designed our service to be flexible to your requirements. You can start from as little as 10 hours of support per month and you can increase/decrease volume as you require. We only need 30 days notice for a change to your plan.
White Label or Back Office Support
You can choose whether you want a white label service where our team deals directly with your customers or whether you prefer for our team to interface internally with your existing team.
WordPress is All We Do
We turn down everything else so that we can focus on being the best at WordPress technical support.
As Easy as Forwarding Emails to Us
Type a message
What They Say
„
My company has been developing websites for over 30 years, but unplanned maintenance and support can become time-consuming and interrupt project schedules. Partnering with LevelUp has really helped to alleviate that problem. I’ve been very impressed with their professionalism, response time, and quality of work. I’m looking forward to a long-term partnership with them!
Kevin H - agency owner
How it Works
Pricing
Simply tell us how many hours of support that you’d like to receive per month.
Our hourly rate gets cheaper the more hours you commit to per month.
Hours per month
10 -50
50
100
150
Per hour
$25
$23.75
$22.50
$21.00
Pricing Structure:
100% Money Back Guarantee for 30 Days
We're so confident you'll love working with us that we'll let you try our service for 30 days risk free....
If, for any reason, you don't like the service that we provide after 30 days then we'll cancel the trial and you won't have to pay a cent.
Find out more about how LevelUp can Help with your Unplanned Maintenance and Site Support Tasks
Frequently Asked Questions
The support service is billed for the month in advance.
Overages are charged at $30/hour.
10 hours per month
Yes, you can increase/decrease your monthly limit in advance for the next month - just let us know and we’ll adjust your billing. We are unable to adjust your monthly limit for the current month.
You can set up a company support email address that your customers can email which is forwarded onto our helpdesk.
Whenever our team replies from that mailbox, your logo, branding and company name will appear in the signature.
Your customers will receive awesome and efficient around the clock support and it will look like it came directly from your brand.
Our team is ready and waiting so we can set things up within a few days.
We don’t do development work or graphic design as part of this service. So, for example, if you need a certain piece of functionality developed or a new design for a landing page, they would fall out of scope.
Let's chat...
