Support philosophy, WordPress Product support

Listening to You: New NPS Quality Scores

At LevelUp, one of our core values is that we are better today than yesterday.  Behind the scenes, we have been continually improving our processes over the past 5 years as we strive to be the best in the world at WordPress tech support.  This latest improvement involves integrating NPS (Net Promoter Score) as one of

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Support philosophy, Uncategorized, WordPress Product support

Keep Your Customers Loyal With These Simple Customer Support Principles

Research has shown that the biggest drivers of disloyalty in customer service are all centered around the amount of effort that the customer has to exert to get their issue resolved.  The biggest one of these by far is when a customer has to make more than one contact with your company to fix their

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