World Class Customer Support for your WordPress Themes and Plugins

Let our team of WordPress experts look after your customers so you can focus on building awesome products & growing your business.

Why Outsource your WordPress
Customer Support to LevelUp?

How it Works

  • 1. Initial Call

  • 2. 21 Day Free Trial

  • 3. Business as Usual

We'll jump on a call with you to discuss your business and get a clear understanding of your support requirements. Things like your current support volume, the timezones that you would like to be covered, the complexity of your products and support queries, and so on. We’ll also explain how we work and answer any questions that you have about our service.

We Adapt to your Needs...

Any Help desk

We can work with any help desk system out there.  No need to migrate from your existing solution, we'll adapt to your setup.

Any Timezone

We can offer round the clock support across multiple shift patterns or you can specify the exact hours during which you want your team to be available.  It's up to you!

ANY Volume

You choose the amount of support you need, whether it's a couple of hours per day or a team of full-time Support Engineers. We can quickly adjust in case you need to ramp up or ramp down.

testimonials

Check what our clients say about us

LevelUp came highly recommended from another developer on the WooCommerce community. I had been handling all the support myself which was restricting my ability to work on higher level planning for the products. The team was onboarded quickly and have been doing a fantastic job. I’m still available for the higher level support issues, but they have removed 90% of my support workload. I cannot recommend LevelUp highly enough. Even for part time support they are worth every single cent.

Jamie Madden

Founder, Lead Developer WC Vendors

Thanks guys for the support and getting such great customer feedback - loving it! Keep up the good work.

Georges Haddad

Founder, XplodedThemes

Our previous company never came up with anything this good in 3 months of doing our support.... it's lovely that you can think about the needs of the business and help us to become more successful.

Katie Keith

Director, Barn2

I can't begin to explain how much time LevelUp have saved us. Simply knowing that our frontline support is handled means I can focus on the other aspects of running a WordPress product business. They keep me constantly updated in terms of hours spent, and produce charts and data which have helped shape our documentation and support processes. I can't imagine going back to the old way of finding support staff. LevelUp are simply the best in the business, and I've tried a few solutions!

James Kemp

Founder, IconicWP

About Us.

LevelUp is a UK based company and our support office is located in Manila, Philippines.

We have invested in a modern, professional and fun office environment so that our team looks forward to coming into work every day.

Ready to Get Started?

Your customers deserve world-class WordPress product support