Let our team of WordPress experts look after your customers so you can focus on building awesome products & growing your business.
Our entire team is dedicated to the WordPress platform. We're likely already familiar with many of the issues that your customers experience and getting up to speed on your theme or plugin will be straight forward.
Call us or message us at any time and speak directly to your account manager. Have as much or as little control over your team as you like. Our team is your team. We're here to support you.
We work to your requirements. Want a more hands off approach so you can focus on creating? Need to ramp up the team quickly for a new release? Tell us what you’re looking for and we’ll make it happen.
No need to worry about underperforming staff. All team members are fully managed with output and quality being monitored. We'll keep you informed with regular reports so that you always know how your team are getting on.
We’ve spared no expense to create a working environment where everyone is engaged. Our team of support heroes love what they do. No danger of generic and apathetic customer support, here.
The company culture at LevelUp is one of relentless improvement. We’re always refining and improving our support philosophy to provide the best customer service we can. We aim for 1% improvement every single day.
You don't have to worry about vague, unspecific and unhelpful support. Our team is trained to provide awesome support, every time, with our internal support philosophy and replies are consistently checked by our QA team.
We'll jump on a call with you to discuss your business and get a clear understanding of your support requirements. Things like your current support volume, the timezones that you would like to be covered, the complexity of your products and support queries, and so on. We’ll also explain how we work and answer any questions that you have about our service.
We provide a 21 day free trial so you can be absolutely sure that we’re the right fit for your business. During this time your new support team members will learn the ins and outs of your products. We’ll also get to know and document any processes that are important to your business.
There are no prior commitments for the free trial and you can cancel anytime, no questions asked.
If you’re happy with the free trial, we’ll move straight into regular support. You’ll receive daily and monthly reports so that you have a clear view of how your LevelUp support team is handling everything. We'll also carry out regular quality assurance to ensure consistent, high-quality support.
We work on 30-day rolling contracts so there are no long term commitments.
We can work with any help desk system out there. No need to migrate from your existing solution, we'll adapt to your setup.
We can offer round the clock support across multiple shift patterns or you can specify the exact hours during which you want your team to be available. It's up to you!
You choose the amount of support you need, whether it's a couple of hours per day or a team of full-time Support Engineers. We can quickly adjust in case you need to ramp up or ramp down.
LevelUp came highly recommended from another developer on the WooCommerce community. I had been handling all the support myself which was restricting my ability to work on higher level planning for the products. The team was onboarded quickly and have been doing a fantastic job. I’m still available for the higher level support issues, but they have removed 90% of my support workload. I cannot recommend LevelUp highly enough. Even for part time support they are worth every single cent.
Founder, Lead Developer WC Vendors
Our previous company never came up with anything this good in 3 months of doing our support.... it's lovely that you can think about the needs of the business and help us to become more successful.
I can't begin to explain how much time LevelUp have saved us. Simply knowing that our frontline support is handled means I can focus on the other aspects of running a WordPress product business. They keep me constantly updated in terms of hours spent, and produce charts and data which have helped shape our documentation and support processes. I can't imagine going back to the old way of finding support staff. LevelUp are simply the best in the business, and I've tried a few solutions!
LevelUp is a UK based company and our support office is located in Manila, Philippines.
We have invested in a modern, professional and fun office environment so that our team looks forward to coming into work every day.
Your customers deserve world-class WordPress product support