Privacy Policy

Last updated: 15th Jan, 2025

Introduction

Welcome to LevelUp (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website at https://levelup.support.

Information We Collect

1. Comments

When visitors leave comments on the site, we collect:

  • The data shown in the comments form.
  • The visitor’s IP address and browser user agent string to help with spam detection.

Additionally:

  • An anonymized string (hash) created from your email address may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/.
  • After approval of your comment, your profile picture (if applicable) will be visible publicly alongside your comment.

2. Media

If you upload images to our website:

  • Avoid uploading images with embedded location data (EXIF GPS) as visitors can download and extract location data from these images.

3. Contact Forms

When you complete a contact form, we collect:

  • Name
  • Email address
  • Phone number
  • Business name
  • Message content

Purpose: This information allows us to respond to your inquiries. Your data will only be seen by LevelUp team members and will not be used for marketing purposes.

4. Cookies

We use cookies to enhance your user experience. Specific uses include:

  • Comments: Saving your name, email address, and website in cookies for your convenience. These cookies last for one year.
  • Accounts and Logins:
    • A temporary cookie determines if your browser accepts cookies (discarded when you close your browser).
    • Login cookies last two days, while screen options cookies last one year. Selecting "Remember Me" extends login cookies for two weeks.
    • Editing or publishing articles sets an additional cookie that expires after one day.

5. Embedded Content from Other Websites

Articles on our site may include embedded content (e.g., videos, images). Embedded content behaves as if the visitor has visited the other website, which may:

  • Collect data about you.
  • Use cookies.
  • Embed third-party tracking.
  • Monitor your interaction with embedded content.

6. Analytics

We use cookies and web server logs to collect information about website usage, such as:

  • Date and time of visits.
  • Pages viewed.
  • Time spent on the website.
  • IP address.

We may use services like Google Analytics or third-party vendors to display ads based on your visit.

7. Integration with HubSpot

We use HubSpot as our Customer Relationship Management (CRM) tool. Information submitted through contact forms or other interactions on our website may be stored and processed in HubSpot to manage communication and improve customer service. HubSpot’s privacy policy is available at https://legal.hubspot.com/privacy-policy.

Data Retention

  • Comments: Retained indefinitely to recognize and approve follow-up comments.
  • Accounts: Personal information provided during registration is stored in user profiles and can be viewed, edited, or deleted by the user (excluding username changes).

Your Rights

If you have an account, left comments, or filled out a contact form, you can:

  • Request an exported file of the personal data we hold.
  • Request deletion of personal data, excluding data we are legally required to retain.

Where Your Data is Sent

  • Visitor comments may be checked through an automated spam detection service.
  • Data from contact forms is stored internally and not shared externally.

Summary of Data Use

  • We do not sell your data for processing, marketing, profiling, or other purposes.
  • We integrate third-party services to enhance user experience and optimize operations.
  • Data is retained for legitimate business purposes only.

Contact Us

If you have any questions about this Privacy Policy or your data, please contact us.

By using our website, you consent to this Privacy Policy. We may update this policy periodically, and any changes will be reflected here. Please review it regularly to stay informed.

>