Offshore Hiring Guides, Uncategorized

Why Cheap Offshore Talent Creates More Work

Cheap offshore talent usually enters the conversation when cost becomes the main concern. Someone sees a very low rate and thinks the role can be filled without much downside. The assumption is that the person will need some guidance at the start, then things will smooth out.In reality, the work rarely reaches that steady point.The

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Support philosophy, Uncategorized, WordPress Product support

Keep Your Customers Loyal With These Simple Customer Support Principles

Research has shown that the biggest drivers of disloyalty in customer service are all centered around the amount of effort that the customer has to exert to get their issue resolved.  The biggest one of these by far is when a customer has to make more than one contact with your company to fix their

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